Webdox is an AI-powered contract lifecycle management software solutions provider trusted by over 700 organizations in the Latin America region.

The Webdox compliance program was built on robust processes and rigorous controls that exceed local and international regulatory standards. Webdox partners with A-LIGN to achieve key compliance initiatives, including SOC 2, ISO 27001, ISO 27701, ISO 27018, and became the first CLM to earn ISO 42001 certification.

The challenge

Webdox is revolutionizing contract management by integrating secure, ethical, and responsible AI into its platform, delivering added value and peace of mind to customers. To do this, Webdox uses AI to streamline contract management with features like data extraction, compliance checks, translations, and negotiation support.

As part of its commitment to upholding the highest security standards, Webdox recognized the need to strengthen its AI compliance program. Webdox set its sights on earning ISO 42001 certification, the first standard for organizations designing and deploying AI systems.

“Achieving ISO 42001 certification through our partnership with A-LIGN marks a pivotal milestone in Webdox’s journey: it affirms our unwavering commitment to ethical AI, global trust and operational excellence. This certification not only validates our rigorous AI governance framework—it reinforces our promise to customers that every contract processed in Webdox is managed under the highest standards of transparency, accountability, and responsibility.”
-José Manuel Jiménez, Founder & CEO

With ISO 42001 certification, Webdox aimed to strengthen its commitment to transparency, accountability, and trust while positioning itself as a leader in ethical AI and compliance.  The company looked for an experienced ISO auditor skilled in global AI compliance.

Why A-LIGN

Webdox selected A-LIGN as its audit partner due to the firm’s comprehensive understanding of the rapid pace of innovation and the complexities of AI and contract lifecycle management.

“A-LIGN’s clear communication, collaborative approach, and deep technical expertise were key to the success of our ISO 42001 certification process. Partnering with a top-tier auditor not only ensured that our systems and processes align with global standards like ISO 27001 and the newly introduced ISO 42001 for AI—it also reinforced our commitment to delivering security and quality at the highest international level.”
-Cristian Cabrera, Chief Technology Officer

Recognizing A-LIGN’s expertise in global AI compliance and ISO certifications, Webdox saw a clear path to ensuring their AI applications remained responsible, ethical, and aligned with both local and international regulations. A-LIGN’s broad expertise in multiple security standards — including SOC 2, ISO, and HITRUST — paired with their advanced understanding of emerging technologies, positioned them as a high-quality and forward-thinking compliance partner.

By choosing A-LIGN as their ISO 42001 certification body, Webdox demonstrated more than a pursuit to certification — it affirmed their deep commitment to ethical AI development, rigorous auditing standards, and resilient security practices. As Cristian Cabrera added, what truly sets A-LIGN apart is “its comprehensive and technologically advanced approach. They combine auditing with their A-SCEND platform, which optimizes evidence gathering and provides continuous visibility, resulting in greater efficiency.

Results

A-LIGN provided Webdox with the expertise, methodology, and tools necessary to streamline and optimize its audit processes, enabling the company to demonstrate strong compliance with enhanced efficiency. 

Webdox found its ISO 27001, 27701, and 27018 certifications laid the groundwork for achieving ISO 42001. A-LIGN was able to integrate AI-specific requirements into Webdox’s existing information security framework to streamline the ISO 42001 certification process. 

The collaboration with A-LIGN led to a significant reduction in time and resource requirements for audits. A-LIGN’s audit management platform, A-SCEND, helped automate evidence management, allowing Webdox’s team to focus on innovation and product development.

“A-LIGN’s deep understanding of ISO 42001 and other key regulations was instrumental in ensuring that Webdox’s AI products and CLM platform not only met compliance standards but also set a benchmark in security, ethics, and responsibility.”
-Nicole Barrueto, Security Officer

The benefits of Webdox’s ISO 42001 certification are significant: customers can trust that their data is managed with top privacy and security standards, partners gain a globally certified solution, and stakeholders see a commitment to responsible and innovative practices.

Looking forward

Webdox’s main challenge is maintaining agile audit processes as it grows and evolves technologically. As its platform and AI expand and regulations change, the company must ensure compliance stays ahead of new requirements without slowing innovation.

The next phase of Webdox’s AI compliance program centers on the continuous improvement and expansion of its responsible AI framework. This is not merely Webdox’s goal — it is a strategic priority.

Webdox’s AI compliance program, in partnership with A-LIGN, ensures its AI remains innovative, responsible, and ethically sound, adapting to meet evolving challenges.

About Webdox

Webdox is Latin America’s #1 AI‑Native CLM (Contract Lifecycle Management) platform, delivering a robust, end‑to‑end SaaS solution to automate, simplify, and secure every stage of the contract cycle—from creation and negotiation to e‑signature and post‑execution tracking.

Established in 2012 in Santiago, Chile, Webdox was born from the need to radically improve legal operations. Since then, it has grown to serve over 700 clients across 13 countries in LATAM.

Powered by Webdox Brain Companion, its proprietary generative‑AI assistant, the platform enables rapid contract analysis, accurate data extraction, intelligent summaries, and accelerated review cycles—reducing legal processing time from days to minutes. Webdox integrates seamlessly with the tools companies already rely on—such as Salesforce, WhatsApp, Power BI, Microsoft Word—and with local electronic signature providers in each LATAM country, ensuring regulatory compliance and operational flexibility.

Webdox prioritizes:

• Productivity & Speed: Automation of workflows and notifications accelerates contract processes by up to 5×.
• Compliance & Security: Advanced e‑signature certification and enterprise-grade security standards are trusted across LATAM jurisdictions.
• Local Empathy & Support: Native language assistance, in-country deployment, and a deep understanding of regional regulations and business culture ensure customer success.

Webdox’s vision is to become the leading CLM globally by empowering organizations with intelligent automation and transparency in contract management. Backed by a team rooted in legal and technology expertise, the company is committed to digitally connecting organizations to enable fairer, more efficient, and more transparent business relationships.