As a provider of managed services, your customers are entrusting you with the responsibility for some of the controls that could impact the integrity, availability and confidentiality of their data. Although they transfer the responsibility for the controls, the ultimate accountability remains with your customers and in most cases, they will request evidence that appropriate controls are in place to protect their data. As a managed services provider there are several options that you can pursue to provide this evidence.
The first is to work directly with every customer and answer their audit questionnaires, provide them detailed evidence of the controls and possibly undergo on-site visits from each of your customers or their auditors. This is typically not an efficient method and can cause a significant impact on your daily operations due to the continual barrage of audit-related tasks.
The second option is to undergo a SOC 2 examination. SOC 2 is built on the Trust Principles of Security, Availability, Confidentially, Processing Integrity and Privacy. Depending upon the services provided and the level of access you have to your customers’ data you can choose one principle or all five. The SOC 2 report can be distributed to your customers as evidence of the controls in place to protect their data. In addition to the reduced audit impact the SOC 2 can bring to your organization, it also demonstrates your commitment to security and controls in your environment. At the conclusion of the examination, the AICPA provides a logo to display on your website.
The SOC 2 report addresses general controls for the protection of data but is it sufficient for your customers in specific industries such as healthcare or payment card processing? For your customers in these industries they may require additional controls as defined by the HIPAA/HITECH Acts or the PCI Data Security Standards. As with the SOC 2 examination, in order to keep from responding to each customer’s audit requests, as a managed service provider you can undergo an audit against the HIPAA/HITECH or PCI DSS security assessment and provide evidence of compliance to your customers.
These audits are not mutually exclusive. Many of our clients undergo multiple examinations/audits to meet the requirements of their customer base. A-LIGN assists our managed services client by bundling these projects and performing them together. By bundling these projects A-LIGN is able to reduce the time it takes to perform the fieldwork thereby reducing the overall fees.
How SOC 2 Audits Add Value to an Organization
From ISO 27001 to PCI DSS to SOC 1 and SOC 2, there is no shortage of security assessments for organizations to pursue. While some audits can be more time intensive than others, the value they provide can benefit your organization in multiple ways.
This is especially true with SOC 2, which has become one of the most popular security assessments available. In this post, we’ll share how SOC 2 audits add value for organizations across all industries, along with how you can get started on your own SOC 2 journey.
What is a SOC 2 Audit?
A Service Organization Controls (SOC) 2 audit examines an organization’s internal controls, determining the controls’ design and effectiveness at providing security of the data within the in-scope systems.
A SOC 2 is beneficial for organizations who want to demonstrate that security measures have been properly implemented within their environment. These measures, the 5 Trust Services Criteria, include security, availability, confidentiality, privacy, and data processing integrity.
The first category, Security, is required to be in scope for every SOC 2 audit and is therefore frequently referred to as the Common Criteria. While the Security criteria is required, the rest are optional.
How SOC 2 Audits Add Value
There’s a reason why SOC 2 has seen a rise in popularity: it’s because a SOC 2 report adds value. Organizations who undergo the SOC 2 audit process benefit from:
- Increased insight into their security posture
- An understanding of opportunities for control improvements
- More competitive positioning within their market (prospects love to know that your organization takes security seriously and often require a SOC 2 report)
Increased Insight Into Security Posture
By undergoing a SOC 2 examination, an organization gains valuable insight into their overall environment and controls in place. The resulting SOC 2 report details processes specific to risk management, change management, vendor management, access controls, and much more. The SOC 2 report serves as a comprehensive overview of the effectiveness of those processes, and areas of opportunity.
Understanding Opportunities for Control Improvements
Organizations can use a SOC 2 report as a strategic roadmap for future security investments and initiatives. It’s an invaluable tool — created by an expert third-party — that serves as a guide against industry best practices.
SOC 2 as a Competitive Differentiator
A SOC 2 is a valuable resource to help organizations stand out amongst the competition as it demonstrates to prospective clients how much your organization values the security of client data. Having a SOC 2 report on-hand will set you apart from competitors during conversations with prospects, offering an advantage that other organizations in your industry may not have.
How to Complete a SOC 2 Audit
Prior to undergoing a SOC 2 audit, it’s important to understand what is involved and how your organization’s resources will need to take an active role in the process.
Step 1: Define the Scope. First, your organization should understand what in-scope systems need to be included in the audit. Typically, it will be limited to any applications, systems, or technologies that interact and store client data.
Step 2: Plan for the Audit. After evaluating your needs, your organization will then need to identify if you should undergo either a Type 1 or a Type 2 audit. The SOC 2 Type 1 audit will cover a single point in time and focus on the design of the controls at that point in time. The SOC 2 Type 2 audit will cover a period of time and focus on the design and operating effectiveness of the controls over the defined review period. A third-party assessor will help you with both the scoping of the audit and determining what type of audit (Type 1 or Type 2) would be most beneficial to your organization.
Step 3: Establish Deadlines. Your organization should define key deadlines and work with your auditor to ensure they can be met within a certain time frame.
Step 4: Collect Evidence. During this phase, your organization will gather all of the information that will be used for the audit.
Step 5: Perform Audit. While the collection of evidence is in progress, the third-party auditor will conduct walkthroughs of the procedures and processes of the environment for the in scope systems. Once testing is completed, the reporting phase begins and the SOC 2 report is generated based on the test results identified.
Step 6: If Wanted, Pursue a SOC 3 Report. Once your organization undergoes a SOC 2 Type 2 audit, you can then obtain a SOC 3 report. A SOC 3 is a public-facing report that highlights your organization’s commitment to security. This report is a great tool, as it can be distributed to current and prospective clients to show opinion, assertion, and system description, without revealing sensitive information around the controls and testing. A SOC 3 report can be issued for most SOC 2 Type 2 reports.
Getting Started With Your SOC 2 Audit
As a licensed CPA firm, and the top issuer of SOC 2 reports in the world, A-LIGN is ready to help your organization reach its compliance potential, drive revenue and unlock new business opportunities. Our experts work alongside you to help position your company for success and guide you through every step of the SOC 2 process.
The invaluable expertise of our auditors — combined with our A-SCEND compliance automation software, streamlines the entire audit process, providing you with both the people and the technology you need to successfully complete a SOC 2 audit.
Are you ready to start your SOC 2? Contact A-LIGN Below!